Privacy Policy
Effective Date: 11-5-2024
Updated: 11-20-2025
Higher Booking, Inc. (“HigherBooking,” “HB,” “we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our barbershop management platform, hosted barber websites, mobile application, and related services (collectively, the “Service”). By using the Service, you agree to the practices described in this Privacy Policy.
This Policy applies to all users of our Service, including barbers (“Subscribers”) and their customers.
INFORMATION WE COLLECT
We collect personal information in the following ways:
A. Information You Provide
We collect information you voluntarily provide, including:
- Name, email address, phone number, and contact details
- Barber business information (services, pricing, images, hours)
- Account credentials
- Appointment history, schedules, notes, and client information
- Payment information (processed by third-party payment providers)
- Communications with HigherBooking support
B. Information Automatically Collected
When you use the HigherBooking website, platform, mobile app, or barber-hosted websites, we automatically collect:
- IP address
- Browser type and device information
- Operating system
- Referring pages and URLs
- Pages viewed and time spent
- Log files for performance and security
- App usage patterns for fraud prevention and platform improvement
C. Information from Hosted Barber Websites
HigherBooking hosts websites on behalf of Subscribers. When a visitor accesses a hosted barber website:
- HB collects server log data (IP address, browser, device type, timestamps)
- HB collects anonymous usage data via Fathom Analytics
- HB does not use cookies, tracking pixels, or cross-site tracking on hosted barber websites
- HB does not identify individual visitors or store personal identifiers via analytics
Subscribers are the Data Controllers of all visitor and customer data submitted to their hosted website. HB acts as a Data Processor for that data.
D. Information from Third Parties
We may receive information from:
- Payment processors
- App stores
- Identity verification providers
- Form submissions from hosted barber websites
- Subscriber-imported customer lists
COOKIES AND TRACKING TECHNOLOGIES
HigherBooking uses different tracking technologies depending on the part of the Service used.
Hoster Barber Websites
- Hosted barber websites do not use tracking cookies, advertising cookies, retargeting pixels, or behavioral tracking.
- These sites use Fathom Analytics, a privacy-first, GDPR- and CCPA-compliant analytics service.
- Fathom Analytics does not use cookies, does not track individuals, and does not store personally identifiable information.
HigherBooking Website and Application
Our main website and the HigherBooking app may use strictly necessary session cookies for:
- Authentication and login
- Account security
- Fraud prevention
- Platform stability
These cookies do not track users across the internet and are not used for advertising.
No Advertising Cookies
HigherBooking does not use advertising cookies, cross-site tracking, or behavioral ad technologies.
No Sale or Sharing of Data
HigherBooking does not sell or share personal information for targeted advertising.
HOW WE USE PERSONAL INFORMATION
We use personal information to:
- Operate and maintain the Service
- Authenticate users and manage accounts
- Process payments
- Manage hosted barber websites
- Deliver customer service
- Provide essential notifications
- Enhance security and detect fraud
- Improve platform performance
- Analyze anonymized usage patterns (via Fathom Analytics)
- Send administrative or transactional messages
Marketing messages are only sent with proper legal consent.
HOW WE SHARE PERSONAL INFORMATION
We do not sell or rent personal information.
We may share information with third parties solely for the following purposes:
- Payment processing
- Web hosting and infrastructure
- Customer support and communication tools
- Mobile app distribution
- Analytics services (anonymous only, via Fathom)
- Legal compliance (court order, subpoena, or applicable law)
All third-party service providers are required to protect personal information and may not use it for unrelated purposes.
THIRD-PARTY SERVICE PROVIDERS
Higher Booking uses trusted third parties to support platform operations. Categories include:
- Payment processors
- Cloud storage providers
- Customer support platforms
- Email/SMS routing providers
- Fraud prevention and security tools
- Analytics platforms
These providers act under strict confidentiality and data processing agreements.
MARKETING COMMUNICATIONS (SMS & EMAIL)
HigherBooking offers messaging tools that allow Subscribers to send SMS or email to their clients.
Subscribers are solely responsible for:
- Obtaining legal consent from their clients prior to sending messages
- Complying with laws such as TCPA, CAN-SPAM, and similar regulations
- Providing opt-out options where required
HigherBooking acts only as a processor and is not responsible for message content or compliance.
HOSTED WEBSITES & VISITOR DATA
For hosted barber websites:
- Subscribers are the Data Controllers for all visitor and customer information
- HB is the Data Processor and handles technical hosting and analytics
- HB does not monitor or control Subscriber content
- HB may disable a hosted website for violations of law or platform policies
HB may provide Subscribers with anonymized Fathom Analytics reports.
DATA RETENTION
HigherBooking retains personal information for as long as necessary to:
- Provide the Service
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Maintain platform integrity
Retention periods vary depending on the nature of the data.
DATA SECURITY
We implement administrative, technical, and physical safeguards to protect personal information from unauthorized access, alteration, or disclosure. Although we take reasonable steps to protect your information, no system is completely secure.
INTERNATIONAL DATA TRANSFERS
Personal information may be transferred to and stored in the United States or other jurisdictions where we operate or engage service providers. These locations may have different data protection laws.
YOUR PRIVACY RIGHTS
You may request to:
- Access your personal information
- Correct inaccurate information
- Delete your data
- Restrict or object to processing
- Export your data (data portability)
To exercise your rights, contact support@higherbooking.com.
CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)
California residents have the right to:
- Know what personal information we collect
- Access personal information we hold
- Delete personal information (with exceptions)
- Correct inaccurate personal information
- Opt out of sale or sharing (HigherBooking does not sell or share data)
- Limit use of sensitive personal information (HB does not collect sensitive data)
Requests may be submitted to support@higherbooking.com.
Authorized agents may act on your behalf.
CATEGORIES OF PERSONAL INFORMATION (CCPA FORMAT)
We collect these categories of personal information:
- Identifiers (name, email, phone number)
- Commercial information (appointments, transactions)
- Internet activity (log data, analytics)
- Professional/business information (barber business details)
HB does not collect sensitive personal information.
CHILDREN’S PRIVACY (COPPA)
The Service is not directed to children under 13.
We do not knowingly collect information from children under 13.
If a parent believes their child provided information without consent, please contact us immediately.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated “Effective Date.” Continued use of the Service constitutes acceptance of the revised policy.
CONTACT INFORMATION
If you have questions or concerns about this Privacy Policy, contact us:
Email: support@higherbooking.com
Phone: 585-361-8138
Address: 303 Macedon Center Road, Fairport, NY 14450
END OF POLICY
